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Frequently asked questions

Hello! How can we help?

How can I pay for my order?

Astrophe only accepts payment through Gcash. You can pay your order to this Gcash account:
 

Mode of Payment:​ Gcash

  • Gcash Account Name: Marinel Barcelon

  • Gcash Number: 0999 971 6773

  • Gcash Message: Lastname_MerchOrder

​How can I purchase artwork/s and/or merchandise?

Answer our order form if you wish to purchase any artwork or merchandise. Afterward, send your payment to our respective Gcash account:

​

Mode of Payment:​ Gcash

  • Gcash Account Name: Marinel Barcelon

  • Gcash Number: 0999 971 6773

  • Gcash Message: Lastname_MerchOrder

​

and upload a screenshot of it as a Proof of Payment before submitting the order form. Kindly wait for Astrophe’s confirmation email regarding your order with a provided Shopee Check-out Link.

What if my order was damaged or defective?

​Astrophe apologizes for any inconvenience.  Sadly, we would like to inform you that any damage or defect of the artworks or merchandise would not be refunded or returned. We ensure that our products are of their best quality before sending them out for delivery.

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​What is an Art Code?

Art Code is the corresponding numerical shortcut for each artwork. This would be used when taking orders for easier identification and tracking purposes.

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How will I get my order?

There are no limitations in choosing couriers as we would be using a Shopee Check-Out Link. Don’t worry! If you do not have a Shopee account, we would be the ones to check out your order.  Only indicate in the order forms that you do not have one.

What will I do if I do not have a Shopee account?

  • Kindly indicate in the order form that you do not have a Shopee Account.

  • We will check out your order for you through Shopee Check-out.

  • Please wait for a confirmation email informing you that the order has already been checked-out. We will also send you the total amount of the shipping fee (to be paid through COD) and the tracking number of your order.

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Can I refund or return my order?

Astrophe would not accept any refund or returns. This is to ensure that the profit for the beneficiary will not be affected once the order is paid.

How to pay and what are the shipping methods and details?

Mode of Payment:​ Gcash

  • Gcash Account Name: Marinel Barcelon

  • Gcash Number: 0999 971 6773

  • Gcash Message: Lastname_MerchOrder

​

Shipping Methods:

  • J&T Express, JRS Express, GoGo Xpress, Ninja Van, etc. (Shopee Check-Out)

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Shipping Details:

  • 2-4 days (Metro Manila - Luzon)

  • 4-7 days (Visayas - Mindanao)

Have more questions for us?

Send your messages at astrophe2022@gmail.com and we will get back to you as soon as we can!

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